Cornerstone Therapy & Consultancy Ltd ("we", "us", "our") is the data controller for personal data collected through this website. We are registered with the UK Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What data we collect
- Enquiry form: your name, email, phone number, preferred contact times, and any information you choose to share about what brings you to therapy.
- Cookies & analytics: with your consent, we may use analytics cookies to understand aggregate usage of the site. Essential cookies are used to make the site work.
- Communications: emails or calls you send us.
How we use it
- To respond to your enquiry and arrange a consultation or ongoing therapy.
- To send confirmation emails or reminders about your appointments.
- To meet our legal, regulatory and professional (BABCP) obligations.
Where it's stored
Enquiry data is stored securely on encrypted, password-protected systems. Clinical records (if you become a client) are held separately, following BABCP and ICO guidance. We use GDPR-compliant scheduling and video platforms - details available on request.
How long we keep it
Enquiries that do not proceed to therapy are typically deleted within 12 months. Clinical records are retained for 7 years after the last session, in line with professional guidance, and then securely destroyed.
Your rights under UK GDPR
- Access - request a copy of the personal data we hold about you.
- Rectification - ask us to correct inaccurate data.
- Erasure - ask us to delete data where legally possible.
- Restriction & objection - ask us to limit or stop certain uses.
- Complaint - lodge a complaint with the ICO at ico.org.uk.
Contact
For any privacy questions or to exercise your rights, email [email protected].